1. INTRODUCTION
NXV Consulting a trading name of Nexa Vitae (Pty) Ltd (“we”, “us”, “our”, or “Company”) is committed to protecting your privacy and ensuring you have a positive experience on our website and when engaging with our consulting services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African legislation.
2. INFORMATION WE COLLECT
We may collect the following types of personal information:
Contact Information: Name, email address, phone number, company name, and physical address provided through contact forms or during consultations.
Project Information: Details about your business needs, project scope, challenges, and objectives shared during discovery calls or consultations.
Communication Records: Emails, meeting notes, and correspondence exchanged during the consulting engagement.
Technical Information: IP address, browser type, pages visited, and access times collected through website analytics.
3. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
- To respond to inquiries and provide consulting services
- To schedule consultations and meetings
- To deliver project management and operational consulting services
- To send service updates, invoices, and business communications
- To improve our services and website functionality
- To comply with legal and regulatory obligations
4. POPIA ACT COMPLIANCE
NXV Consulting is fully committed to compliance with the Protection of Personal Information Act, 2013 (POPIA). We adhere to the following principles:
Lawfulness: We only collect and process personal information lawfully and for legitimate business purposes.
Purpose Limitation: Personal information is collected only for the purposes stated in this policy and will not be used for unrelated purposes without your consent.
Further Processing Limitation: We will not repurpose your data without your explicit consent, except as permitted by law.
Information Quality: We maintain accurate, complete, and up-to-date records of your personal information.
Openness: We provide transparency about our data practices through this Privacy Policy.
Security: We implement appropriate safeguards to protect your personal information from unauthorised access, loss, or misuse.
5. DATA SECURITY & PROTECTION
We implement comprehensive security measures to protect your personal information, including:
- Secure data storage with restricted access
- Encrypted communications and file transfers
- Regular security audits and updates
- Employee confidentiality agreements
- Limited access to personal information on a need-to-know basis
- While we are committed to protecting your information, no method of transmission over the internet is 100% secure. We strive to use commercially acceptable means to protect your personal data, but we cannot guarantee absolute security.
6. DATA SHARING & DISCLOSURE
NXV Consulting does NOT share, sell, rent, or disclose your personal information to third parties without your explicit consent, except in the following limited circumstances:
Legal Compliance: When required by law, court order, or government request.
Service Providers: To trusted service providers (e.g., email hosting, accounting software) who assist us in delivering our services and are bound by confidentiality agreements.
Business Transfer: In the event of a merger, acquisition, or sale of assets (you will be notified of any change in ownership or use of your personal information).
Your information remains confidential and is used exclusively for the purpose of delivering consulting services to you. We maintain the strictest confidentiality regarding your business information, project details, and sensitive data shared during our engagement.
7. YOUR RIGHTS UNDER POPIA
Under the Protection of Personal Information Act, 2013, you have the following rights:
Right of Access: You have the right to request access to your personal information that we hold.
Right to Correction: You can request that we correct inaccurate or incomplete personal information.
Right to Deletion: You may request the deletion of your personal information, subject to legal and regulatory requirements.
Right to Object: You can object to the processing of your personal information in certain circumstances.
To exercise any of these rights, please contact us using the details provided in Section 9 below. We will respond to your request within 20 business days in accordance with POPIA requirements.
8. COOKIES & WEBSITE ANALYTICS
Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather anonymous analytics data. These technologies help us understand how visitors interact with our website, improve functionality, and monitor for security threats. You can disable cookies through your browser settings; however, this may affect certain website features.
9. RETENTION OF INFORMATION
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, and reporting requirements. The retention period depends on the context of our relationship and applicable legal obligations. After the retention period expires, we securely delete or anonymise your information.
10. CONTACT US
If you have any questions about this Privacy Policy, wish to exercise your rights under POPIA, or have concerns about how we handle your personal information, please contact us:
NXV Consulting
Email: info@nxvconsult.co.za
Phone: 012 001 2013
Mobile: 082 729 1432
We will respond to your inquiry within 20 business days.
11. CHANGES TO THIS PRIVACY POLICY
NXV Consulting reserves the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting to our website. Your continued use of our website and services following any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
12. INFORMATION OFFICER
For matters relating to POPIA and the handling of your personal information, you may contact our Information Officer at info@nxvconsult.co.za.
Thank you for trusting NXV Consulting with your personal information. We are committed to protecting your privacy and maintaining your confidence.